Help Desk Representative

1 week ago

Kota, Rajasthan, India beBeeCustomerSupport Full time ₹ 90,000 - ₹ 1,80,000
Job Title: Customer Support Specialist

We're seeking an exceptional individual to join our team as a Customer Support Specialist. In this role, you will serve as the first point of contact for our users and play a vital part in ensuring seamless assistance and quick resolutions to their queries.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and other support channels with empathy and care.
  • Troubleshoot basic product and account-related issues with meticulous attention to detail.
  • Guide users on platform navigation, features, and subscription queries with clarity and precision.
  • Escalate technical issues to the product/tech team with clear documentation and concise explanations.
  • Maintain and update FAQs, support documentation, and the knowledge base with up-to-date information.
  • Track, prioritize, and close support tickets within defined SLAs with a focus on efficiency and effectiveness.
  • Collect feedback and relay recurring issues or feature requests to the team with an open mind.

Qualifications & Skills:

  • Bachelor's degree in any field (finance background is beneficial, but not mandatory).
  • 1–3 years of experience in customer support or client-facing roles with excellent communication skills.
  • Strong problem-solving ability and strong written and verbal communication skills.
  • Familiarity with ticket tracking software would be advantageous.
  • Interest in financial markets will be viewed favorably.

What We Offer:

  • Opportunity to work in a fast-growing fintech organization with exposure to cutting-edge financial intelligence tools.
  • Collaborative and learning-focused environment with opportunities for growth and development.
  • Competitive compensation package.

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