Business Development Operations Expert

1 week ago


Kota, Rajasthan, India beBeeProfessional Full time ₹ 30,00,000 - ₹ 60,00,000

Dynamic Career Path

We are seeking a highly motivated and experienced professional to fill the role of Partner Operations Specialist. The successful candidate will be responsible for managing certifications, help desk requests, reporting, outbound referrals, pipeline identification, and execution. 

Key Responsibilities:

  • Certification Management: 
    • Maintain and update the list of Launch's active certifications.
    • Track progress toward certification goals and support team members in achieving requirements.
  • Help Desk Management: 
    • Manage and triage help desk requests with Client.
    • Coordinate L2 and L3 escalations to ensure timely resolution.
  • Reporting & Insights: 
    • Deliver accurate, timely reporting on Partner Center metrics such as Azure consumption, certifications, customer adds, CPOR/PAL attach, and other KPIs.
    • Provide actionable insights to the partnership team to drive decision-making.
  • Outbound Referrals & Co-Sell Support: 
    • Facilitate co-sell vs. partner-led motions, ensuring offer attachment to protect performance metrics.
  • Pipeline Identification & Attribution: 
    • Identify opportunities eligible for PAL (Partner Admin Link) or POR (Partner of Record) attribution.
    • Ensure attribution requirements are captured and executed post-contracting (including follow-up 30+ days after deal closure).
    • Ensure accurate PAL and POR attribution once requirements are met.
  • Execution & Collaboration: 
    • Support preparation and execution of QBRs (Quarterly Business Reviews) and EBCs (Executive Briefings).

About Us:

We use sophisticated technology to transform clients into the digital age, but our top priority is our positive impact on the human experience. We ease anxiety and fear around digital transformation and replace it with opportunity. 



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