Senior Customer Service Operations Expert

Job Title: Customer Service ExpertWe are seeking dedicated professionals to deliver exceptional service. Exceptional customer support is key to building strong relationships with our clients.Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, or chat.Resolve customer complaints in a fair and efficient...

Job OverviewWe are seeking an experienced Senior Consultant to lead the design, implementation and support of SAP Customer Service solutions.Key Responsibilities:Lead end-to-end SAP CS implementations, upgrades and support activities.Provide expert functional and technical guidance on SAP CS processes such as service orders, notifications, contracts,...

Industry Research AnalystThis role involves analyzing the IT services market on behalf of IT services companies and their clients.NelsonHall seeks analysts who can deliver high-quality market analyses and profiles of IT services providers, while acting as subject matter experts and demonstrating thought leadership to clients.Duties and...

Job Title: Support and Operations ExpertWe are a fast-growing business seeking a skilled Support and Operations Expert to provide administrative and organisational support. This role is ideal for someone who is proactive, detail-oriented, and reliable.The successful candidate will work closely with our leadership team, managing daily tasks, maintaining...

Service Operations ManagerWe are seeking an experienced Service Operations Manager to lead our service operations team and ensure the delivery of high-quality services to our customers. The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management.Key...

Job Title: Senior Infrastructure ExpertJob DescriptionAs a senior infrastructure expert, you will play a key role in the design and implementation of high-availability product deployment architecture, networking architecture, and storage architecture.You will be responsible for identifying hardware and software requirements related to product implementation,...

We are seeking a highly skilled customer service professional to join our team. In this role, you will be responsible for delivering timely and accurate service as per client standards.Key Responsibilities:Ensure compliance with all reportsHandle inbound calling and international voice processes (B2B or B2C)Maintain documentation and tracking in applications...

Job Title: Senior Robotics Operations ManagerAbout a leading engineering group with a strong presence in industrial automation. Our company is dedicated to delivering cutting-edge solutions for complex mobile robotics systems.Key Responsibilities:Develop and implement a comprehensive service and maintenance strategy for mobile robotics, aligned with business...

As a Team Lead for our Customer Service division, you will play a pivotal role in overseeing the day-to-day operations of our team. Your primary responsibility will be to ensure that we maintain high service levels and drive process improvements to enhance customer satisfaction.Key Responsibilities:Manage email and chat processes 24/7, ensuring timely...

Job Title: Senior IT Operations SpecialistOverview:We are seeking a seasoned IT professional with over 10 years of experience in managing IT service delivery and process governance. The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools.Key Responsibilities:Designed and delivered structured training...