Business Development Specialist

2 weeks ago

Kota, Rajasthan, India beBeeSuccess Full time ₹ 13,00,000 - ₹ 18,20,000
Client Success Associate

This role is ideal for individuals who thrive in fast-paced, client-facing environments and possess excellent communication skills.

The primary responsibilities include serving as the primary point of contact for clients, providing expert guidance and timely responses during peak hours. This position also involves addressing client concerns, resolving issues efficiently to enhance client satisfaction and retention, and proactively following up with clients to ensure all their queries are addressed.

Key Responsibilities:
  • Client Interaction & Support:
    • Serve as the primary point of contact for US-based clients, providing expert guidance and timely responses during East Coast Hours.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure all their queries are addressed.
  • Consultative Sales:
    • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Building:
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence:
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials.
  • Market Insight & Reporting:
    • Stay informed about industry trends, client needs, and competitive landscape.
    • Own reporting and insights on client engagement, product performance, and market trends.

Requirements include a Bachelor's degree, 2+ years of experience in a multinational client-facing professional services environment, and proficiency in CRM systems and Microsoft Office Suite.

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