Business Systems Expert

Join our team as a highly skilled Business Systems Specialist.

We are seeking a talented individual to join our Strategy & Operations team. As a Business Systems Specialist, you will play a critical role in ensuring the accuracy and usability of our sales tools. Your primary responsibility will be to act as a liaison between IT Development and business functions to drive system enhancements to completion through business requirement gathering, documentation, prioritization, and testing in an Agile environment.

You will be responsible for resolving Tier 2 support requests, demonstrating a thorough understanding of role hierarchy, forecast hierarchy, and territory hierarchy. Additionally, you will troubleshoot and resolve tier 2 tickets from sales users related to Salesforce, sales forecasting, and other sales tools. You will work closely with the company's Subject Matter Experts and IT to research and resolve issues related to Salesforce and Clari.

Your role will involve partnering with Sales Operations, Sales Leadership, and our Revenue Acceleration team to understand business requirements for systemic enhancements and then partner closely with IT Development for execution through an Agile environment. You will perform business requirement gathering, documentation, prioritization, and testing in an Agile environment, conduct change management for related system enhancements, and project manage and provide direct support to Merger & Acquisition related Salesforce changes.

In addition to these responsibilities, you will utilize your business knowledge and expertise to drive business process improvements and balance relationships with multiple business teams for new solution features and technical support. You will also perform regular SFDC data audits to ensure accuracy within the system and assist in scheduled maintenance of the systems via data migrations.

• 9+ years of professional experience in system and tools support, with a strong background in Salesforce.
• Salesforce certification is highly preferred, though not mandatory.
• Strong understanding of the Salesforce ecosystem, terminology, and best practices, with particular focus on data security.
• Proven hands-on experience with sales forecasting tools and supporting sales teams with system and tool enablement.
• Experience working in sales environments and sales processes is a strong advantage.
• Skilled in driving system and process changes in Agile environments, collaborating effectively with cross-functional teams.
• Demonstrated ability to train and enable sales users on new Salesforce functionalities and system enhancements.
• Strong experience with data extraction, mass updates, and bulk operations using tools like Workbench and Data Loader.
• Ability to manage and collaborate with diverse stakeholders, including both technical and non-technical internal/external customers and vendors.
• Solid knowledge of ServiceNow, JIRA, Anaplan, and SOQL is a plus.
• Excellent time management, problem-solving, and communication skills with the ability to tailor messaging for different audiences.
• Recognized as a quick learner who thrives in fast-paced environments.
• Strong team player with a service-oriented and customer-first mindset.
• Demonstrated commitment to continuous learning, flexibility, quality, and relationship-building.

We offer a dynamic and inclusive work environment that fosters collaboration, innovation, and growth. Our team members enjoy a range of benefits, including:

• Competitive compensation and benefits package.
• Opportunities for professional development and career advancement.
• A dynamic and supportive team environment.
• A commitment to diversity, equity, and inclusion.

We are a leading cybersecurity company dedicated to protecting our digital way of life. We are passionate about innovating and disrupting the status quo to create a safer and more secure world.

How to Apply

If you are a motivated and experienced Business Systems Specialist looking for a new challenge, please submit your application. We look forward to hearing from you