Expert Software Support Professional

1 week ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Application Support Specialist

We are seeking a skilled Application Support Specialist to join our organization. As an Application Support Specialist, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications.

Main Responsibilities
  • Provide front-line support for our software applications via phone, email, or virtual screen share within organizational agreements.
  • Diagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively.
  • Maintain organized records of customer requests, ensuring all relevant information is documented accurately.
  • Regular and predictable attendance for the designated shift may include rotating holiday support.
  • Educate customers to help them gain value from our suite of products.
  • Build rapport with our customers and drive high customer satisfaction.
  • Maintain product and technical knowledge to provide quality support.
Required Skills and Qualifications
  • Strong interpersonal skills including empathy, listening, curiosity, and friendliness.
  • Self-disciplined, resourceful, proactive, and productive.
  • Excellent written and verbal communication in English.
  • Leverages technical expertise to effectively troubleshoot and resolve client inquiries.
  • Proven ability to take action and efficiently achieve results.
  • Anticipates follow-up questions and concerns and addresses them proactively.
  • Can manage multiple customer inquiries effectively by focusing on one task while keeping track of others.
Benefits of This Role

This position offers a unique opportunity to grow your career as a skilled Application Support Specialist. You will have the chance to work with a diverse range of customers and develop your technical expertise in software applications.

About This Job

Please note that this job description is subject to change. The company reserves the right to modify or remove any aspect of this job at any time.

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