Software Support Specialist

2 days ago


Bengaluru, Karnataka, India beBeeSoftwareSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

We are seeking a talented professional to fill an exciting opportunity as a Software Support Specialist.

Key Responsibilities
  • To provide technical assistance and support via various communication channels.
  • To diagnose and resolve basic technical issues related to software applications, platforms, and API/network connectivity.
  • To perform configuration changes in software systems to meet user requirements.
  • To escalate complex issues to higher-level support teams or technical experts when necessary.
Job Requirements
  • Minimum of 6-9 years of overall experience in a customer service or technical support role.
  • Strong problem-solving skills and ability to work independently with minimal supervision.
  • Excellent verbal and written communication skills to effectively interact with users.
  • Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
Additional Skills
  • Previous experience working with similar software platforms and applications.
  • Strong analytical and troubleshooting skills to identify and resolve technical issues.
  • A customer-oriented mindset with a desire to help others.
About the Role
  • This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to the delivery of exceptional customer experiences.


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