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Technical Software Support Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title:

Software Support Professional

About the Role

We are seeking a highly skilled Software Support Specialist to provide technical assistance for our products installed at customer sites worldwide.

Key Responsibilities:
  • Function as a technical support Tier for software issues.
  • Contain all field software escalations that don't require code changes.
  • Independently resolve complex customer issues by analyzing product and system/computing issues (software, IT, databases).
  • Provide troubleshooting plans and technical solutions to field and Tier-1/Tier-2 teams.
Requirements:
  • Self-Learning capability and passion to learn new technology.
  • At least experience in technical support or a position of like Tier-3.
  • Proven experience with Microsoft/Linux operating systems.
Preferred Qualifications:
  • Experience in software development/software testing and integration.
  • Willingness to work off-hours and weekends and willingness to travel up to 40%.
  • Excellent English verbal and written communication skills.
About Us

Our organization prioritizes the well-being of you and your family and encourages you to bring your best self to work.