Software Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeEnterprise Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Enterprise Software Support Specialist

The primary objective of this role is to provide expert-level technical support for enterprise software applications.

Key Responsibilities:
  • Ensure adherence to governance frameworks and regulatory compliance by maintaining up-to-date knowledge of industry best practices.
  • Collaborate with stakeholders to validate alignment between business objectives, transformation strategy, and ongoing initiatives.
  • Develop and maintain the UXI dashboard to track daily scores, identifying areas for improvement and contributing to month-to-month performance enhancements.
  • Contribute to the evaluation of business cases, prioritization of initiatives, and resource allocation by analyzing data and providing actionable insights.
  • Monitor and report on KPIs, OKRs, and XLAs to ensure delivery against expected outcomes, leveraging data analysis skills to drive continuous improvement.
  • Identify and escalate risks, issues, and dependencies across projects and services, ensuring timely communication and coordination among teams.
  • Perform in-depth data analysis on service delivery, program progress, and key performance metrics to inform strategic decision-making.
  • Detect process gaps and provide recommendations to leadership, facilitating the automation of reporting and standardization of templates.
  • Support XMO-led campaigns, initiatives, and transformation programs through collaborative efforts with Service Owners, Program Managers, and Governance Committees.

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