Expert Payment System Support Professional

21 hours ago

Bengaluru, Karnataka, India beBeePayment Full time ₹ 1,72,80,000 - ₹ 2,59,20,000
Application Support Specialist for Payment Systems

We are seeking a highly skilled and experienced professional to join our team as an Application Support Specialist for Payment Systems. In this role, you will be responsible for ensuring the uptime and stability of critical banking applications.

Your primary focus will be on monitoring application health, system alerts, and performing incident management to minimize downtime. You will also be responsible for providing Level 2/3 application support for digital payment systems, including UPI and retail banking platforms.

  • Key Responsibilities:
  • Monitor application health, system alerts, and perform incident management to ensure minimal downtime.
  • Provide Level 2/3 application support for digital payment systems, including UPI and retail banking platforms.
  • Perform root cause analysis (RCA) for recurring issues and drive long-term solutions.
  • Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
  • Document support procedures, run books, and incident reports.
  • Ensure compliance with ITIL practices including incident, problem, and change management.
Required Skills and Qualifications:
  • Bachelor's Degree in Computer Science or related field: We require a degree in Computer Science or a related field to demonstrate your technical knowledge and understanding of software development principles.
  • 8-11 years of experience in application support, production support, or IT operations: With significant experience in supporting large-scale applications, you will have developed strong analytical and troubleshooting skills.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways: As an expert in payment systems, you will have hands-on experience with UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows: Your deep understanding of banking protocols and digital payment workflows will enable you to provide expert-level support.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred): You will need to be proficient in SQL, Unix/Linux commands, log analysis, and scripting using Shell or Python.

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