Regional Product Expert

We are seeking a talented individual to join our Mumbai team at Marsh India Insurance Brokers Pvt Ltd. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect:

We are looking for a results-oriented Regional Product Implementation Manager to lead the end-to-end delivery of group health insurance solutions for enterprise clients. This role is focused on translating insurance product configurations into live client implementations, ensuring accuracy, compliance, and seamless integration with platforms and partner ecosystems.

The ideal candidate combines strong insurance domain expertise with technical and operational acumen, driving client onboarding, plan configuration, and platform readiness across multiple regions. You will act as the bridge between clients, business stakeholders, and technology teams to ensure successful and timely implementations.

We will count on you to:

• Lead end-to-end implementation of group insurance products (GMC/GHI, GPA, GTL, OPD, CI, modular, Flex wallet-based designs).
• Engage with clients to capture requirements and translate plan designs into technical portal specifications.
• Deliver product and platform demonstrations (UAT/Demo) to client stakeholders. Design, document, and validate plan configurations for Application Configuration teams.
• Oversee configuration quality through testing, audits, and QA processes. Collaborate with technology teams on integrations (Enhancement, API, SSO, SFTP etc.). Act as the regional point of contact for internal business stakeholders, clients, and insurers.
• Provide oversight to configuration specialists, including task allocation and performance monitoring.
• Mentor team members and share best practices for scalable implementations.
• Define and enforce QA/testing frameworks to ensure accuracy and compliance.
• Drive process improvements and automation initiatives to increase implementation efficiency.
• Ensure adherence to InfoSec, regulatory, and operational standards during client rollouts.

Experience & Qualifications

• 8–10 years of experience in insurance product implementation in B2B, configuration, or solution delivery.
• Prior experience with complex group health/benefits insurance implementations is mandatory and non-negotiable.
• Strong exposure to B2B health insurance platforms and enterprise client rollouts. Bachelor's degree in Engineering, Technology, Business, or related field. PMP/PMI-ACP or SAFe Product Owner/Manager certification must.

Technical & Domain Skills

• Hands-on expertise in Excel, SQL, VBA/Macro scripting; working knowledge of Python scripting preferred.
• Strong understanding of Health domain, insurance plan design, enrolment workflows, and data exchange models.
• Familiarity with SSO, API integrations, and SFTP-based data exchange.
• Experience defining and executing QA/testing processes for insurance systems.

What makes you stand out?

• Excellent client-facing communication and stakeholder management skills.
• Strong analytical, documentation, and problem-solving abilities.
• Ability to work independently and drive implementations to closure with minimal supervision.
• Demonstrated ability to manage cross-functional collaboration in matrixed environments.

Why join us?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.