Senior ITOM Specialist

6 days ago

Tiruchi, Tamil Nadu, India beBeeITomexpert Full time ₹ 1,00,50,000 - ₹ 2,01,00,000
ServiceNow ITOM Expert

We are seeking an experienced ServiceNow ITOM specialist to work with our team.

  • The ideal candidate should have a strong background in IT software development, preferably with experience in ServiceNow implementations.
  • This role requires close collaboration with business stakeholders to analyze and review technical requirements, develop and implement solutions using the ServiceNow platform.

Key Responsibilities:

  • Design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders through demonstrations and workshops.
  • Coordinate with internal and external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD) and low-level design (LLD), architecture design, and technical documentation.
  • Work with the platform team to update technology direction and strategy and manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Benefits:

  • A comprehensive understanding of ITOM principles and practices.
  • Expert knowledge of configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Familiarity with event, alert, incident management rules, event, alert mapping with monitoring sources, know-how of Alert Intelligence, Predictive AIOps, manual, automated service mappings.
  • A deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Ability to manage CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Hands-on experience with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation - project plan, technical design, developer notes, user manual, etc.

Requirements:

  • At least 5+ years of experience in IT software, custom app development, with a minimum of 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).

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