
Senior ServiceNow Technical Expert
4 days ago
We are seeking an experienced Senior ServiceNow Technical Expert to lead our team.
Key Responsibilities:
- Design, develop and implement scalable ServiceNow solutions using advanced technical expertise.
- Create complex catalog items, approval workflows, dynamic forms, SLAs, and integrate ServiceNow with third-party systems.
- Analyze and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
- Lead instance upgrades, patch management, clone processes, and collaborate with cross-functional teams.
- Evaluate compliance and governance by preparing audit documents, training teams, and defining streamlined workflows.
Requirements:
- 7+ years of experience as a developer or 10+ years for ServiceNow Lead and Admin.
- Strong knowledge of ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro tools and platforms.
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