Senior ServiceNow Technical Expert

4 days ago


Tiruchi, Tamil Nadu, India beBeeServiceNow Full time ₹ 18,00,000 - ₹ 25,00,000
Senior ServiceNow Technical Expert

We are seeking an experienced Senior ServiceNow Technical Expert to lead our team.

Key Responsibilities:

  • Design, develop and implement scalable ServiceNow solutions using advanced technical expertise.
  • Create complex catalog items, approval workflows, dynamic forms, SLAs, and integrate ServiceNow with third-party systems.
  • Analyze and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Lead instance upgrades, patch management, clone processes, and collaborate with cross-functional teams.
  • Evaluate compliance and governance by preparing audit documents, training teams, and defining streamlined workflows.

Requirements:

  • 7+ years of experience as a developer or 10+ years for ServiceNow Lead and Admin.
  • Strong knowledge of ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro tools and platforms.

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