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ServiceNow Team Manager

2 weeks ago

Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: ServiceNow Technical Lead

We are seeking a highly skilled and experienced leader to oversee our ServiceNow team.

The successful candidate will have a strong background in ServiceNow configuration, customization, and administration, as well as excellent leadership and team management abilities.

Key Responsibilities:

  • Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements.
  • Assign tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Serve as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.

Requirements:

  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

Benefits:

  • Promote best practices in workflow optimization, automation, and ServiceNow platform functionality.
  • Develop and implement effective processes for tracking team performance and monitoring KPIs.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).

Additional Requirements:

  • Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
  • Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
  • Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.