ServiceNow ITSM Technical Architect

4 days ago

Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 17,57,500
Technical Lead

We are seeking a highly experienced and technically strong professional to lead the architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform.

  • Lead technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
  • Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
Required Skills and Qualifications
  • Deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices.
  • Proven ability to lead teams and deliver enterprise-grade solutions.
Key Responsibilities
  • Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
Integrations and Team Leadership
  • Integrate ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and MID Server.
  • Lead and mentor a team of developers and admins in an Agile environment.
Platform Management and Optimization
  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence.

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