Customer Service Operations Manager

2 weeks ago


Saket, India Saffron Tech Pvt Ltd Full time
About Saffron Tech Pvt Ltd

Saffron Tech Pvt Ltd is a result-driven digital transformation company with operations in New Jersey (NJ) & New Delhi. We specialize in transforming businesses through digitization and provide development services and IT solutions to clients globally.

With 16 years of experience in the IT industry, we have successfully executed over 1500 projects for our clients. Our expertise lies in Web and Mobile Application Development, IT Offshore Staffing, and Digital Marketing Services.

We service over 500 clients worldwide and are a strong 150+ member family operating from state-of-the-art office premises close to Saket, South Delhi. Our primary operational markets are USA, UK, APAC, and Middle East.

Job Summary

We are seeking an experienced Support Executive to join our team. The ideal candidate will have a minimum of 2 years of experience in handling multiple tasks simultaneously and possess excellent knowledge of Excel, interpersonal skills, and communication skills.

The role involves analyzing data received from clients, completing tasks, creating reports, managing data based on requirements, updating records locally and on enterprise software products, communicating with offshore teams, and providing accurate information using software.

The successful candidate will be able to meet deadlines and prioritize tasks effectively.

Responsibilities
  • Analyze data and requests received from clients
  • Complete tasks and create reports
  • Manage data based on client requirements
  • Update records locally and on enterprise software products
  • Communicate with offshore teams
  • Provide accurate and complete information using software
Requirements
  • A minimum of 2 years of experience
  • Excellent knowledge of Excel and interpersonal skills
  • Ability to handle multiple tasks simultaneously
Benefits
  • Flexible working hours
  • Health insurance after confirmation
Estimated Salary Range

The estimated salary range for this position is Rs. 8-12 lakhs per annum, depending on experience and qualifications.



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