Game Operations Manager

3 days ago

Saket, India TFG Full time
Job Overview

We are seeking a highly motivated and talented Game Operations Manager to join our team at TFG. In this role, you will play a crucial part in shaping the future of our fantasy sports platform.

About Us

TFG is a fast-growing company that's changing the game. We believe in making gaming sports markets more accessible, enjoyable, and rewarding for everyone. Our vision is to redefine the way people approach sports and gaming by combining the best of both worlds.

Key Responsibilities
  • Manage multiple payment gateways (PayU, JusPay, PhonePe, Okto) to ensure seamless transactions for users. Optimize payment gateway performance to improve conversion rates and user experience.
  • Collaborate with senior product folks and stakeholders to define and prioritize features and improvements.
  • Conduct user research to identify gaps in product offerings.
  • Work closely with the design team to create wireframes and prototypes.
  • Assist in product launch and marketing efforts.
  • Handle chargeback transactions and fraudulent user transactions.
  • Integrate and manage OTP & KYC gateways, including Zoop OKYC, MSG91 SMS, and Mailgun Gmail OTP.
  • Prepare and submit GST, TDS, and sales transaction reports to the accounts team.
  • Provide user support via Gmail, Freshchat, CleverTap WhatsApp, Telegram, and normal WhatsApp groups.
  • Ensure smooth game operations.
Requirements
  • Proficiency in defining clear user requirements and user stories.
  • Proficiency in CleverTap is must.
  • Ability to collaborate with multiple stakeholders and drive initiatives with any direct reporting.
  • Ability to create business simulations, use cases, and execution plans.
  • Stellar Business Knowledge and Solution Thinking- own what you build.
What We Offer

We offer unparalleled opportunities for professional growth and development, so you can level up your skills and career. Join us and grow with a dream team of talented and passionate individuals who are shaping the future of gaming.

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