![Thriwe](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
Company Name: Thriwe Consulting Pvt. Ltd.
Experience: 1+ Yrs
Working Location: Delhi
Share CV:
7982858497
Responsibilities Include
- Responsible for end to end closure of customer queries/complaints. Thorough understanding for all open issues and drive them to closure.
- Keep records of customer interactions, Follow communication procedures, guidelines and policies
- Meet Quality Assurance Requirements and other key performance metrics.
- Highlight important and major points from various queries/complaints to relevant stakeholders.
- Analyse and create daily, weekly and monthly reports. Circulate MIS, Dashboards and other Reports.
- Generate need based reports on demand by the team.
**Requirements**:
- Bachelor’s degree.
- Should have good knowledge of Microsoft office (Mainly MS Excel and MS PowerPoint).
- Should be prepared to work extended hours to meet peak demands.
- Strong communication and interpersonalskills, Ability in problem-solving. - Should be positive in attitude
Pay: ₹300,000.00 - ₹350,000.00 per year
Application Question(s):
- What is your current salary?
- Rate yourself in English Language?
- How well are you in EXCEL
**Experience**:
- total work: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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