Customer Service Representative

6 months ago


Saket, India Thriwe Full time

Company Name: Thriwe Consulting Pvt. Ltd.

Experience: 1+ Yrs

Working Location: Delhi

Share CV:
7982858497

Responsibilities Include
- Responsible for end to end closure of customer queries/complaints. Thorough understanding for all open issues and drive them to closure.
- Keep records of customer interactions, Follow communication procedures, guidelines and policies
- Meet Quality Assurance Requirements and other key performance metrics.
- Highlight important and major points from various queries/complaints to relevant stakeholders.
- Analyse and create daily, weekly and monthly reports. Circulate MIS, Dashboards and other Reports.
- Generate need based reports on demand by the team.

**Requirements**:

- Bachelor’s degree.
- Should have good knowledge of Microsoft office (Mainly MS Excel and MS PowerPoint).
- Should be prepared to work extended hours to meet peak demands.
- Strong communication and interpersonalskills, Ability in problem-solving. - Should be positive in attitude

Pay: ₹300,000.00 - ₹350,000.00 per year

Application Question(s):

- What is your current salary?
- Rate yourself in English Language?
- How well are you in EXCEL

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

Work Location: In person



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