Game Operations Manager

6 days ago

Saket, India TFG Full time

Job Title: Game Operations Manager

Location: Saket, New Delhi

Experience Level: 2- 5 years

Employment Type: Full Time

Immediate Joiner: Yes

About us:

JCDCSports Pvt. Ltd, a mobile gaming company, established in 2022 by an Indian international cricketer, Mr. Deepak Chaahar and veteran media professional turned tech entrepreneur Mrs. Jaya Chaahar.. This platform has a unique gamified experience built into an ecosystem of interlinked fantasy games and casual games where sports fans and gamers can use their knowledge of sports to play, compete, earn and engage with the best of sports personalities' digital collectibles in the form of cards. Our vision is to redefine the way people approach sports and gaming by combining the best of both worlds. We believe in making gaming sports markets more accessible, enjoyable, and rewarding for everyone. Trade Fantasy Game is not just a platform; it's a community-driven space that empowers individuals to learn, strategize, and compete in the dynamic world of unique innovative games based on Sports.

Link:

Position Overview:

We seek a motivated and talented Associate Product Manager to join our team at TFG. In this role, you can contribute to developing and enhancing our fantasy sports platform. You will work closely with senior product managers, designers, engineers, and other cross-functional teams to bring new features and improvements to our product. As an Associate Product Manager, you will play a crucial role in shaping the future of TFG and ensuring that our users have the best possible experience.

What you’ll do

Key Responsibilities:

● Manage multiple payment gateways (PayU, JusPay, PhonePe, Okto) to ensure seamless transactions for users. Optimize payment gateway performance to improve conversion rates and user experience.

● Managing clevertap and operations through clevertap.

● Collaborate with senior product folks and stakeholders to define and prioritize features and improvements.

● Conductuserresearch to identify gaps in product offerings.

● Workclosely with the design team to create wireframes and prototypes.

● Assist in product launch and marketing efforts.

● Handle chargeback transactions and fraudulent user transactions

● Integrate and manage OTP & KYC gateways, including Zoop OKYC, MSG91 SMS, and Mailgun Gmail OTP

● Prepare and submit GST, TDS, and sales transaction reports to the accounts team.

● Provide user support via Gmail, Freshchat, CleverTap WhatsApp, Telegram, and normal WhatsApp groups.

● Respondtouser queries and resolve issues promptly.

● Ensure smooth game operations.

● Assist in managing KYC (Aadhar, Pan, Bank), upcoming match coverage list DFS, match publishing, contest creation, and contest reporting.

● Managepushnotifications, WhatsApp campaigns, home screen banners, in-app banners, and DAU activity

● Stayuptodate with industry trends and emerging technologies.

What you must have

Skills Required:

● Proficiency in defining clear user requirements and user stories.

● Proficiency in CleverTap is must

● Ability to collaborate with multiple stakeholders and drive initiatives with any direct reporting.

● Ability to create business simulations, use cases, and execution plans.

● Stellar Business Knowledge and Solution Thinking- own what you build.

● Excellent understanding of Excel/Google Sheets.

What you should: We are seeking individuals with a hustler mindset, curiosity, and a passion for innovation with Qualifications:

● 2+Years of experience in core game operation, business operations or product operations.

● Bachelor's degree in business, computer science, or a related field.

● Strong analytical and problem-solving skills.

● Excellent communication and teamwork skills.

● Detail-oriented with the ability to manage multiple tasks.

● Passion for sports and online gaming.

● Previous experience in product management is a plus.

● A background in Product Analytics is a plus.

Why TFG:

Unlock Your Potential with TFG

Join the revolution in Real Money Gaming and be part of a fast-growing company that's changing the game At TFG, you'll collaborate with a dream team of talented and passionate individuals who are shaping the future of gaming. Grow with us We offer unparalleled opportunities for professional growth and development, so you can level up your skills and career. And, get ready for a work environment that's as fun as it is dynamic We believe in working hard and playing harder, so you can expect a workplace that's buzzing with energy and creativity. So, are you ready to join the TFG squad and take your career to the next level & to share our passion for sports and online gaming?

If you're ready, we'd love to hear from you. Apply today and be part of the TFG tea

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