Managed Service Coordinator
4 weeks ago
About the Role
We are seeking a highly organized and customer-focused individual to join our Property Management Service team as a Managed Service Coordinator. As a key member of our team, you will be responsible for ensuring the smooth operation of our holiday homes, providing exceptional customer service, and working closely with our homeowners and guests.
Key Responsibilities
- Assist guests before, during, and after their stay, responding to queries and resolving any issues that may arise.
- Coordinate with our cleaners, housekeepers, gardeners, and maintenance contractors to ensure our properties are well-maintained and ready for guests.
- Manage complaints or feedback related to housekeeping standards and work towards resolving the issue to the satisfaction of our guests.
- Maintain accurate records and ensure our administrative systems are up-to-date.
- Represent our company in a professional manner, providing excellent customer service and building strong relationships with our homeowners and guests.
What We Offer
- A competitive salary and benefits package, including 25 days' paid holiday plus bank holidays, a birthday day off, and a paid holiday allowance.
- A fun and supportive work environment, with opportunities for professional development and growth.
- A range of social benefits, including a friends and family discount scheme, life assurance, and access to social clubs and events.
About Us
Travel Chapter is a rapidly growing company that is passionate about providing exceptional holiday experiences for our guests. We are a family-run business with a strong ethos of care, collaboration, and innovation. We are committed to creating a workplace that is inclusive, supportive, and fun, where everyone can thrive and reach their full potential.
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