Service Delivery Coordinator
1 week ago
The Service Planner position plays a vital role in the branch, overseeing planning, scheduling, and technician time management to maximize profitability and productivity. This role reports directly to the Assistant Operations Manager/Operations Manager/Branch Manager and requires collaboration with the internal team and external stakeholders.
Key Responsibilities:- Develop proficiency in handling internal company software platforms, including iCABS and SCP, to ensure seamless service delivery.
- Maintain a thorough understanding of the branch territory to optimize service planning.
- Maximize Service Companion usage for all service deliveries, aiming for a usage rate above 95%.
- Coordinate daily, weekly, and monthly service requirements for all technicians within the branch.
- Ensure all Service Companion devices are active and in use, with 100% device activation at all times.
- Prioritize due visits, enquiries, call outs, and complaints, aiming for negligible service backlogs.
- Liaise with the Sales and Service team to accommodate urgent service visits and communicate changes to affected customers.
- Address customer service-related complaints and termination notifications/STOP Services promptly.
- Manage service documentation, following up on customer and technician feedback with actions.
- Enter accurate consumption data and TOS in SCP to ensure command centre account profitability reflects correct data customer-wise.
- Update service data from dockets, log cards, service orders, and other sources into business systems in a timely manner.
- Coordinate with the IT team for new users, device issues, and other technical matters.
- Support the transition from paper-based to digital-based planning, visit documents, while maintaining documentation integrity.
- Adhere to the callout process to ensure timely delivery of complaints.
- Review service reports with OM, OE, and BM, highlighting areas of concern, including critical backlog and weekly trends.
- Provide daily service compliance updates.
- Assist branch management in monitoring technician service productivity and efficiency-related KPIs.
- Maintain positive working relationships and effective communication with Sales & Service Colleagues, Supervisors, Technicians, and Operations staff for service-related issues.
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Service Delivery Coordinator
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Service Delivery Coordinator
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Service Coordinator
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Service Delivery Specialist
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Service Delivery Specialist
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Service Delivery Specialist
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Service Delivery Specialist
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Mumbai, Maharashtra, India 5100 Kyndryl Solutions Private Limited Full timeAbout the RoleWe are seeking a skilled Service Delivery Specialist to join our team at 5100 Kyndryl Solutions Private Limited. As a Service Delivery Specialist, you will be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout...
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Senior Manager of Service Delivery
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Mumbai, Maharashtra, India Tagit Full timeJob SummaryTagit Philippines, Inc. is seeking a seasoned professional to lead our service delivery team. As Head of Service Operations, you will be responsible for managing, monitoring, and evolving our service delivery, policies, processes, and profitability to ensure high-quality service delivery within allocated budget and timelines.Key...
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Service Support Coordinator
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Service Coordinator
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