Service Operations Coordinator

4 weeks ago


Mumbai, Maharashtra, India Oxford Instruments Full time

Oxford Instruments is seeking a Service Operations Coordinator to support the daily operations of the Service team.

Key Responsibilities:

  • Generate service quotes from BPC and quote works.
  • Keep service opportunities CRM up to date.
  • Respond and follow up with customers for anything related to service POs, quote requests.
  • Coordinate/follow up with the UK factory for timely delivery of spares, etc.
  • Coordinate between customers and the UK for any service PO.
  • Maintain and keep updated service spares inventory.
  • Generate and update service calls on CRM.
  • Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the role.

Person Specification:

  • Good general education.
  • Excellent communication skills.
  • Working knowledge of Tally ERP would be advantageous.

Personal Qualities:

  • Self-starting, diligent, and enthusiastic.
  • A professional approach to working independently and managing own time.
  • Good communication skills, both written and spoken.
  • Strong team work ethic and willingness to support and encourage other team members.
  • High degree of concentration and attention to detail.
  • Focused on excellent customer service.
  • Positive and enthusiastic attitude to challenges, and flexibility to cope effectively with changes to specifications or priorities.

Role Overview:

The Service Operations Coordinator will play a key role in supporting the Service team to deliver excellent customer service and ensure timely delivery of spares and services.

What You Will Do:

  • Generate service quotes and keep service opportunities CRM up to date.
  • Respond and follow up with customers for anything related to service POs and quote requests.
  • Coordinate with the UK factory for timely delivery of spares and services.
  • Maintain and keep updated service spares inventory.
  • Generate and update service calls on CRM.

What You Will Need:

  • Good general education.
  • Excellent communication skills.
  • Working knowledge of Tally ERP would be advantageous.

What We Offer:

Oxford Instruments offers a competitive salary and benefits package, as well as opportunities for professional development and growth.



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