Sales Operations Team Leader

5 days ago

Tiruchi, Tamil Nadu, India beBeeLeader Full time ₹ 70,00,000 - ₹ 1,50,00,000
Role Overview:

We are seeking a seasoned sales professional to lead and manage a high-performing team of Closing Managers in Gurugram. The successful candidate will be responsible for driving daily adherence to SOPs, handling warm and hot walk-ins, and maintaining knowledge of project pricing.

Key Responsibilities:
  • Lead and manage the on-site team of Closing Managers – setting daily goals, monitoring progress, and improving sales effectiveness through coaching and reviews.
  • Handle and convert warm and hot walk-ins – build rapport, address objections, and pitch offerings with precision and emotional intelligence.
  • Maintain in-depth knowledge of project pricing, unit availability, promotional offers, buyer objections, and negotiation levers.
  • Drive daily adherence to SOPs – from welcoming prospects to structured tours, documentation, CRM updates, and closure workflows.
  • Facilitate upsell conversations – promote higher floors, premium views, clubhouse upgrades, or add-on parking in line with buyer profiles.
  • Train the team on pitch structure, pricing articulation, objection handling, and negotiation techniques.
  • Track visitor patterns, buyer questions, and conversion blockers – and recommend tactical interventions to improve performance.
  • Provide real-time market feedback to central teams – including competitor pricing, offers, and buyer sentiment.
  • Ensure key post-sale touchpoints are managed – hand-holding high-value customers for feedback, referrals, and cross-sell opportunities.
  • Audit, process feedback, set charters and clear SOPs for the Closing team, in conjunction with Marketing and Strategy Heads. Champion product and ingredient marketing.
Executional Scope:
  • Conduct daily huddles with Closing Managers to assign lead priorities, follow-up actions, and unblock issues.
  • Monitor all walk-ins – review discussions, guide high-value buyers personally, and assign Closing Managers strategically.
  • Oversee inventory presentation and ensure accurate availability is communicated to all prospects.
  • Update offer decks, pricing tools, FAQs, and pitch scripts regularly for internal alignment.
  • Partner with CRM for a seamless post-booking experience – manage documentation, collections, and approvals.
  • Review daily closure metrics – open leads, daily bookings, follow-up cadences, and average TAT.
  • Maintain site visibility – supervise walk-in flow, Closers' presentation quality, and readiness of the physical space.
  • Champion positive customer experiences – from first touch to final handshake – with clear, confident, and consistent engagement.
Requirements:
  • Postgraduate qualification (MBA or equivalent).
  • 8–10 years of experience in front-end sales, preferably with prior real estate exposure.
  • Demonstrated success in managing sales teams and delivering high-value closures.
Core Competencies:
  • Strong people management skills with a hands-on leadership style.
  • High confidence, emotional intelligence, and clarity in communication.
  • Deep understanding of buyer motivations and objection-handling frameworks.
  • Ability to balance field execution with team oversight and internal coordination.
  • Resilient, energetic, and goal-oriented – thrives in a high-intensity sales environment.

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