
SLA Performance Manager
1 week ago
A Performance Driven SLA Specialist is required.
Position OverviewThis role involves the management and coordination of Service Level Agreements (SLAs). It requires close collaboration with internal stakeholders, project managers, beneficiaries, providers, and legal/compliance teams to ensure effective SLA issuance, signing, monitoring, and review.
Duties and Responsibilities- Coordinate the development of new SLAs with cross-functional teams, ensuring alignment with business objectives.
- Manage SLA signature processes, including negotiation and agreement execution with stakeholders.
- Evaluate and report on SLA performance metrics, providing insights for improvement.
- Schedule and lead committee meetings to drive strategic decision-making.
- Collaborate with Legal and Compliance teams to maintain regulatory compliance.
- Initiate contracts upon deployment of new applications or services.
- Maintain relationships with key stakeholders to ensure smooth SLA implementation.
- Identify areas for process improvements and implement changes as needed.
- At least 10 years of relevant experience in SLA management.
- Strong knowledge of legal documentation, data protection regulations, and IT security principles.
- Qualifications: Bachelor's degree or equivalent; experience: 9-12 years, with at least 10 years of relevant SLA management experience.
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