
End-to-End Process Trainer
6 days ago
Our ideal candidate will manage the end-to-end process training batch for a leading domestic stockbroking client. This involves ensuring successful clearance of agents from the training phase during certification.
- Conduct soft skills, process/product and system training in a BPO setting as a trainer.
- Handle more than 10 batches (end-to-end process training) successfully.
- Manage operations and client interactions during the training phase.
- Co-ordinate with various departments for support to complete the batch successfully.
- Conduct refresher sessions on floor basis audit output on a monthly basis.
- Conduct quality checks for day agents on a regular basis.
Required Skills:
- Well-versed in MS Office (Word, Excel, PowerPoint and Outlook).
- Excellent communication skills (written and spoken).
- Preferred from process-specific industry e.g. stockbroking.
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