Strategic Operations Manager
1 day ago
We are seeking an exceptional Strategic Operations Manager to oversee the smooth operation of our facilities and deliver outstanding guest experiences. As a key member of our team, you will be responsible for ensuring efficient processes, exceptional service, and maximum profitability.
About MooZ
MooZ is a dynamic coworking space provider that offers bespoke office solutions tailored to our clients' needs. Our state-of-the-art facilities feature cutting-edge technology, flexible layouts, and premium amenities, ensuring our clients can focus on growing their businesses.
The Role
This exciting opportunity requires a highly skilled and experienced operations professional to lead our operational activities across various departments. Your primary responsibility will be to ensure seamless day-to-day operations, exceptional guest experiences, and maximize profitability. You will oversee a team of dedicated professionals, providing guidance, implementing strategies to enhance productivity and customer satisfaction.
Key Responsibilities
- Operational Oversight: Manage and supervise daily operations across all departments, including front desk, housekeeping, food and beverage, maintenance, and guest services.
- Process Improvement: Continuously assess operational processes, identifying areas for improvement and implementing effective strategies to enhance efficiency, quality, and cost-effectiveness.
- Guest Experience Management: Ensure exceptional guest experiences by maintaining high standards of service, resolving issues promptly, and implementing measures to exceed customer expectations.
- Financial Management: Collaborate with the finance department to develop and monitor budgets, control costs, and optimize revenue streams to maximize center's profitability.
- Staff Training and Development: Implement training programs to enhance employee skills and ensure consistent delivery of high-quality service. Provide ongoing coaching and feedback to maintain a highly motivated and skilled workforce.
- Compliance and Safety: Ensure compliance with all applicable regulations, including health and safety standards, licensing requirements, and company policies. Take proactive measures to maintain a safe and secure environment for guests and staff.
- Data Analysis and Reporting: Monitor and analyze key performance indicators (KPIs), generate reports, and present insights and recommendations to senior management to drive informed decision-making.
Requirements
- Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Relevant certifications or additional qualifications are a plus.
- Experience: Minimum of 03 years of experience in a managerial role within the hospitality or coworking industry.
- Leadership and Communication: Strong leadership and communication skills, with the ability to build relationships and collaborate effectively with employees, guests, and stakeholders at all levels.
- Problem-Solving and Adaptability: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving operational challenges.
- Salary:
- ₹3.6 - 4 Lakh Per Annum
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