Strategic Operations Manager

1 day ago


Gurgaon, Haryana, India MooZ Full time
Operations Excellence at MooZ

We are seeking an exceptional Strategic Operations Manager to oversee the smooth operation of our facilities and deliver outstanding guest experiences. As a key member of our team, you will be responsible for ensuring efficient processes, exceptional service, and maximum profitability.

About MooZ

MooZ is a dynamic coworking space provider that offers bespoke office solutions tailored to our clients' needs. Our state-of-the-art facilities feature cutting-edge technology, flexible layouts, and premium amenities, ensuring our clients can focus on growing their businesses.

The Role

This exciting opportunity requires a highly skilled and experienced operations professional to lead our operational activities across various departments. Your primary responsibility will be to ensure seamless day-to-day operations, exceptional guest experiences, and maximize profitability. You will oversee a team of dedicated professionals, providing guidance, implementing strategies to enhance productivity and customer satisfaction.

Key Responsibilities

  1. Operational Oversight: Manage and supervise daily operations across all departments, including front desk, housekeeping, food and beverage, maintenance, and guest services.
  2. Process Improvement: Continuously assess operational processes, identifying areas for improvement and implementing effective strategies to enhance efficiency, quality, and cost-effectiveness.
  3. Guest Experience Management: Ensure exceptional guest experiences by maintaining high standards of service, resolving issues promptly, and implementing measures to exceed customer expectations.
  4. Financial Management: Collaborate with the finance department to develop and monitor budgets, control costs, and optimize revenue streams to maximize center's profitability.
  5. Staff Training and Development: Implement training programs to enhance employee skills and ensure consistent delivery of high-quality service. Provide ongoing coaching and feedback to maintain a highly motivated and skilled workforce.
  6. Compliance and Safety: Ensure compliance with all applicable regulations, including health and safety standards, licensing requirements, and company policies. Take proactive measures to maintain a safe and secure environment for guests and staff.
  7. Data Analysis and Reporting: Monitor and analyze key performance indicators (KPIs), generate reports, and present insights and recommendations to senior management to drive informed decision-making.

Requirements

  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Relevant certifications or additional qualifications are a plus.
  • Experience: Minimum of 03 years of experience in a managerial role within the hospitality or coworking industry.
  • Leadership and Communication: Strong leadership and communication skills, with the ability to build relationships and collaborate effectively with employees, guests, and stakeholders at all levels.
  • Problem-Solving and Adaptability: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving operational challenges.
  • Salary:
  • ₹3.6 - 4 Lakh Per Annum


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