Strategic Business Operations Manager
5 days ago
We are committed to creating a diverse and inclusive environment where everyone feels valued and respected. At American Express, you'll be part of a global community that shares our values of integrity, customer satisfaction, and innovation.
About the RoleThis is an exciting opportunity for a skilled Strategic Business Operations Manager to join our team in a key strategic role within the Customer Fulfillment Network (CFN) Strategy & Integration (GBIT) team. The successful candidate will have extensive collaboration with CFN Senior leaders and other Global Services Group (GSG) teams.
Key Responsibilities:- Provide detailed reporting, insights, and updates on projects with impacts to CFN controls, audits, etc.
- Act as an escalation point on key CFN projects, providing guidance on projects affecting multiple products.
- Represent CFN on business changes and initiatives impacting CFN functions, including Consumer, Merchant, and Commercial products.
- Support project/change management across multiple markets to ensure operational alignment and readiness for new product launches, product changes, and regulatory changes.
- Demonstrated experience in Control & Compliance, Project Management, and People Leadership.
- A strong understanding of CFN processes, including Consumer, Merchant, and Commercial.
- Excellent analytical and problem-solving skills, with the ability to manage multiple projects simultaneously.
- Strong communication skills, with experience presenting to multi-levels of leadership.
- Flexibility and strong collaborative skills, working well across global business, Compliance & Risk Governance, and Operations Teams.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Benefits- Competitive base salary: $120,000 - $180,000 per year.
- Bonus incentives.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
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