ITSM Developer

8 hours ago

Ajmer, Rajasthan, India beBeeServiceNowDeveloper Full time ₹ 25,00,000 - ₹ 28,00,000

About this role:

We are seeking a seasoned ServiceNow developer to implement and optimize Incident, Problem, Change, and Service Request Management workflows in line with business objectives.

This role requires configuring and updating Discovery schedules, monitoring daily runs for errors, and troubleshooting issues to ensure reliable CI identification and population.

The ideal candidate will continuously enhance the ServiceNow platform through iterative improvements, user feedback incorporation, and performance tuning.

You will customize form layouts, fields, and user interfaces to support data consistency and usability across modules.

Tailor and extend CAB Workbench functionality to support automated workflows and board operations.

Develop and maintain robust REST/SOAP API integrations with external systems.

Manage Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency.

Customize the Employee Center portal to improve branding, content delivery, and user engagement.

Design and publish reports and dashboards to support performance tracking and operational transparency.

Troubleshoot platform issues using advanced scripting skills and resolve defects promptly.

Candidates should possess a bachelor's degree in Computer Science, Information Technology, or related field, as well as relevant ServiceNow training in ITSM, Discovery, and scripting modules.

  • 3+ years of hands-on experience in ServiceNow development
  • Proven track record with ServiceNow ITSM modules and Discovery implementation
  • Experience with form customization, API integration, and dashboard/report creation
  • Demonstrated experience in troubleshooting platform issues and scripting errors

Working Hours and Location: This is a remote role with flexible working hours and public holidays as per Singapore. The candidate is expected to work from home.

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