Chief Service Management Specialist

1 day ago

Ajmer, Rajasthan, India beBeeJob Full time ₹ 15,00,000 - ₹ 20,15,000
ServiceNow Engineer Position

To manage and implement service management solutions, you will need to design, develop, and implement custom applications, workflows, and integrations to support business process automation and enhancement in ITSM, ITOM, and ITAM application scope.

Key Responsibilities:

  • Configure the ServiceNow platform to fit business requirements in ITSM, ITAM (HAM, SAM), and ITOM.
  • Write clean, efficient, and maintainable code to support implementation.
  • Expertise in ServiceNow Discovery, MID Server, and CMDB ensures accuracy, health, and integration with discovery tools.
  • Support integrations between ServiceNow and third-party systems for seamless data flow and process automation.
  • Provide technical expertise in incident, problem, change, request, asset, and operations management within the ServiceNow ecosystem.
  • Monitor platform performance, troubleshoot issues, and recommend improvements for scalability and efficiency.
  • Document technical solutions, configurations, and standard operating procedures.

Requirements:

  • ServiceNow Certified System Administrator required.
  • Minimum one CIS in any of scope i.e. ITSM, ITOM, or ITAM.
  • 3–6+ years of hands-on experience implementing and supporting ServiceNow modules.
  • Strong knowledge of CMDB, Discovery, Service Mapping, and integrations.
  • Experience with scripting (JavaScript, Glide API) and workflow automation within ServiceNow.

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