Sales Operations Manager

4 weeks ago

Bengaluru, Karnataka, India TIBCO Full time
Job Title: Sales Support Manager

About the Role:

The Sales Support Manager will lead the front-line support team for sales support team members performing day-to-day activities relating to quoting and sales exceptions. This role will be responsible for driving process efficiencies and improvements, collaborating with cross-functional teams to analyze processes, technology, and data to identify improvement opportunities.

Key Responsibilities:

  • Lead daily, weekly, monthly, and quarterly planning to build sales consistency, drive better productivity, and improve efficiency and SLAs within the quoting team.
  • Detail-oriented professional who can leverage analytical prowess to deliver precise and reliable forecast accuracy for quotes created or validated.
  • Measure utilization, provide insights, keep track of quality while maintaining SLAs.
  • Evaluate systems and processes, proactively recommend adjustments or enhancements to address challenges and elevate the efficiency and functionality within the job area.
  • Set up robust data governance protocols & quality checks to optimize sales support day-to-day tasks for the team.
  • Develop process documentation and guide team members on creating logical detailed documentation.
  • Solve problems and provide root cause analysis and updates to leadership on a regular basis.
  • Participate in conversations that necessitate alignment among stakeholders or clarification that will drive process improvements and simplifications.
  • Identify training gaps and create training opportunities when needed and work with change management leaders to implement.
  • Communicate strategies and directives to sales support team members, stakeholders, and others, ensuring clarity and alignment with objective goals.
  • Lead by example, demonstrating effective communication to inspire and guide team members, cultivating a culture of clear and influential communication within the sales support department.
  • Have working knowledge of Salesforce, quoting nuances, and be able to lead a team requiring support on versatile projects within quote creation.
  • Allocate, coordinate, and/or negotiate the availability of cross-functional resources from various departments in accounting to execute on complex or high-visibility projects or initiatives globally.
  • Perform key functions to recruit top-notch process optimization staff, including interviewing, hiring, monitoring, employee feedback and documentation, counseling, and coaching, and performance management/improvement when needed.
  • Lead quarterly reviews for the team members, provide coaching and guidance on their performance, develop individual performance improvement plans and team performance improvement plans.
  • Drive career progression conversations for the team members and provide guidance on career pathing based on individual and organizational roadmaps.

Requirements:

  • Bachelor's degree from an accredited college/university in Business Administration, Engineering, IT, or a related field.
  • 7-10 years of operations experience.
  • Positions held in leading sales operations, sales programs, quoting desk, or sales support.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, one of the world's largest cloud solution providers, serving more than 100 million users around the globe. We value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave, and other protected classifications.

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