
Operational Excellence Specialist
5 days ago
Service Support Manager
Job Description:The Service Support Manager plays a pivotal role in driving corporate customer support operations.
Key Responsibilities include:
- Managing corporate customer support operations to ensure high-quality service delivery.
- Ensuring smooth delivery of GCoE services by coordinating with Service Team Managers.
- Acting as a dedicated member from GCoE for Account Executives & Handlers.
- Responsible for end-to-end support of the policy lifecycle services.
- Supporting a team of 4 to 6 Onshore Account Handlers and taking proactive measures to initiate pre- and post-renewal activities.
- Monitoring and following up on triggered activities, ensuring their accuracy and timely completion.
- Handling queries effectively and collaborating with branch staff to enhance overall customer experience.
- Excellent communication and problem-solving skills.
- Ability to work collaboratively in a team environment.
- Strong analytical and organizational skills.
- Proven experience in managing customer support operations.
- Knowledge of service delivery processes and procedures.
Our company offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.
Why Choose Us?Join our dynamic team of professionals who share your passion for delivering exceptional customer service. We offer a positive work environment, collaborative culture, and opportunities for advancement.
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