
Luxury Client Manager
2 days ago
About the Role:
We are seeking a skilled Customer Relationship Executive to manage client relationships and provide exceptional experiences for our luxury clientele.
Key Responsibilities:
- Develop and execute customer interaction plans via calls, email, and in-person communication.
- Provide timely and solution-oriented responses to customer inquiries.
- Maintain accurate records of customer interactions, order details, and communication logs.
Customer Relationship Management (CRM) & Process Improvement:
- Design and implement CRM campaigns to foster client retention.
- Analyze customer interactions to identify trends and areas for process improvement.
- Collaborate with internal teams to resolve client queries and enhance the overall customer experience.
Requirements:
- Experience: 2-4 years in CRM, luxury retail, or similar industries.
- Skills & Tools: Proficiency in CRM software, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
Benefits:
- Contribute to enhancing customer journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
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