Technology-Driven Growth Strategist

2 days ago

Rajkot, Gujarat, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
About Us

We're a forward-thinking company specializing in customer support, lead conversion, AI-powered calling solutions, chat/voice bots, CRM/LMS tools, and automation platforms.

Our goal is to build scalable, technology-driven operations that combine efficiency, innovation, and human expertise to deliver exceptional customer experiences.

As a leader in our industry, we are committed to continuous growth and improvement.

  • Role Overview:
  • This role will play a pivotal part in shaping the strategic direction, operations, and growth of our business.
  • This position requires leadership, industry expertise, and a commitment to capital investment to ensure aligned interests with our vision and long-term growth.
Main Responsibilities:
  • Strategic Leadership: Define and drive the overall business strategy to grow our service portfolio.
  • Business Development: Expand client base across industries, develop partnerships, and introduce new revenue streams.
  • Operations Management: Ensure high efficiency, service quality, compliance, and delivery excellence across all accounts.
  • Financial Stewardship: Oversee P&L, budgeting, investments, and ensure sustainable profitability.
  • Capital Contribution: Contribute agreed capital investment and take an active role in financial decision-making.
  • Governance & Partnership: Collaborate with other partners, ensure transparent reporting, and uphold governance standards.
  • Innovation: Leverage automation, AI, and proprietary platforms to reduce costs, improve outcomes, and maintain a competitive edge.
  • Talent & Culture: Recruit, mentor, and build high-performing teams while fostering a culture of ownership, urgency, and accountability.
Mandatory Qualifications:
  • 10+ years of leadership experience in BPO, Contact Center, Customer Experience, or related industries.
  • Strong record in scaling operations, client acquisition, and managing service delivery.
  • Expertise in P&L management, business expansion, and capital allocation.
  • Familiarity with AI automation, chat/voice bots, CRM/LMS solutions, and digital-first operations.
  • Excellent interpersonal, negotiation, and leadership skills.
Preferrable Attributes:
  • Entrepreneurial and partnership-oriented mindset.
  • Resilient, adaptable, and comfortable operating in a fast-evolving business environment.
  • Visionary leader capable of anticipating trends and steering our firm strategically.
  • Strong governance and ethical standards, with a focus on transparency and accountability.
What's In It For You:
  • An opportunity to join as a partner-owner in a growing BPO/AI-driven company.
  • Direct influence over strategic decisions, operations, and financial outcomes.
  • Share in the firm's profits and long-term value creation.
  • Capital investment ensures true alignment of ownership and rewards.
  • Work with a team passionate about combining technology and customer experience at scale.

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