Renewal Contract Specialist

At the forefront of contract management lies a crucial role – that of the Contract Renewal Specialist. This position demands operational excellence, meticulous record-keeping, and task management skills.

This individual must possess a profound understanding of writing and preparing supporting renewal documentation and quotes, coupled with extensive familiarity utilizing tools such as Salesforce, Gainsight, and Conga related to the contract generation.

A member of this rapidly growing team will have a direct impact on the company's go-to-market strategy by supporting the CS organization in preparation of resources and documentation related to client renewals including preparation of quotes and supporting documentation for ongoing conversations with clients.

Key Responsibilities:

• Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation including supplying teams with contract quotes, and supporting documentation for ongoing client renewal conversations.

• Ability to analyze client data within various internal and external tools to gather supporting information needed to create documentation.

• Work with employees to help identify actions needed to support a successful renewal process.

• Build strong working relationships across Sales, Product and Customer Success teams.

Experience:

• 2+ years of experience executing and analyzing customer data to assist in a smooth renewal process, for a high-growth SaaS company, with a track record of exceeding KPIs.

• Strong analytical and problem-solving abilities.

• Excellent project management skills and attention to detail.

• Familiarity with CRM and renewal management software is a MUST (e.g., Salesforce, Gainsight, and Conga).

Education:

• Associate or Bachelor's degree preferred

Work Timings: US Shift

Knowledge & Skills, Ability:

• Self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization

• Ability to multitask, prioritize, and scale

• Highly data-driven with a commitment to understanding the renewal lifecycle, and ability to create customized documentation for clients at scale.

• Strong presentation, excellent verbal and written communication skills

• Flexible, adaptable team player with strong interpersonal skills

• Self-starter with the ability to hit the ground running in a fast-paced environment.

As a highly skilled professional in this field, you will be able to manage multiple priorities, work efficiently under tight deadlines, and collaborate effectively with cross-functional teams. Your strong analytical skills will enable you to interpret complex data and make informed decisions to drive business growth.

You will have the opportunity to work with a variety of stakeholders, including sales teams, product managers, and customer success representatives. Your exceptional communication skills will facilitate seamless collaboration and ensure that all parties are aligned and working towards common goals.

In addition to your technical skills and expertise, you will bring a positive attitude, a willingness to learn, and a passion for delivering results. If you are a motivated and driven professional looking to take your career to the next level, this may be the ideal opportunity for you.

We offer a dynamic and supportive work environment that fosters growth, innovation, and teamwork. Our talented team members are committed to delivering exceptional results and making a meaningful impact in our industry.

Join us in shaping the future of contract management and take the first step towards a rewarding and challenging career.