Regional Cluster Manager

3 days ago

Nashik, Maharashtra, India beBeeOperations Full time US$ 10,00,000 - US$ 12,00,000

Job Opportunity: Area Operations Manager

We are seeking an experienced professional to manage a cluster/region with 10-15 properties, each having 40-50 keys.

The successful candidate will be responsible for ensuring high service quality experience is delivered to guests, overseeing various functions in their region, and working closely with hotel/hostel teams and other departments.

  1. Understanding the company's vision, operational structure, and organisational hierarchy
  2. Implementing company-defined standards in all departments
  3. Overseeing human resource development, training, and fostering a positive work environment
  4. Conducting regular audits to monitor service quality and implementing corrective actions
  5. Managing operational budgets by adequate resource allocations and cost-effective strategies
  6. Supervising timely hostel pre-launches by ensuring operational readiness and quality checks
  7. Enhancing guest satisfaction by addressing escalations and implementing service improvements
  8. Building relationships with industry professionals and staying updated on trends and best practices
  9. Optimising SOPs to build a high service quality experience for guests

Requirements:

  1. Bachelor's or Master's degree in hospitality/hotel management
  2. Min. 6 years experience in the hospitality industry with extensive operational experience in managing multiple properties or regions
  3. Proven track record of successfully scaling teams, managing diverse operations, and working in a fast-paced environment
  4. Excellent analytical, communication, interpersonal, and time-management skills
  5. Fluency in English and local language is a MUST
  6. Willingness to travel and manage hotels/hostels across various locations

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