
Regional Operations Coordinator
2 days ago
Job Summary:
We are seeking a Regional Administrative Manager to oversee the day-to-day administrative operations of our regional office.
Key Responsibilities:- Complete ownership of managing regional admin activities and operations
- Define scope and key result areas (KRAs) for team members
- Communicate and coordinate with immediate management to develop strategic program and project goals
- Direct reporting to Zonal Admin Head on day-to-day activities, incident management, etc.
- Monitoring and reporting of key project activities, plans, and progress
- Managing calls and discussions
- End-to-end exam day and non-exam day administrative activities management and team coordination
- Ensuring zero incidents on exam day related to admin services
- Help in recruitment, training, and talent development of team members
- Define and deploy control and monitoring mechanisms for the admin team within the region
- Training and development of the admin team within the region
- Ensure standardization of processes at all exam venues
- Regional vendor management; support Zonal Head in finalizing contracts and vendor invoices
- Publish regular dashboards on key performance parameters to Zonal Admin Head and senior management on need basis
- Central point of contact for all facility-related matters at the regional level
- Ensure SLA/SLC at exam venues
- Governance over ViDZ/LISP partners, regular meetings, and closure of audit points
- Contract management
- Support in shortlisting prospective partners/venues identified by city head based on defined parameters within the region
- Maintain and monitor legal compliance for all venues
- Prepare and deploy contingency/business continuity plan (BCP)
- Surprise checks at exam venues
- Handle crisis situations
- Coordinate and manage with manpower agencies
- Conduct audits of exam venues
- Other duties as assigned from time to time
- Good communication skills (written/verbal)
- Strong technical knowledge of electrical equipment
- Experience in soft services facility management
- Experience in facility operations and management
- Must have managed a team
- Experience in conflict management
- Willingness to work under extreme pressure
- Willingness to travel
- Good liaisoning with police and other local government departments
- Awareness of laws related to facility compliance and operations
- Vendor management skills
- Open to take complete ownership, responsibility, and accountability of assigned work
- Good computer knowledge (Microsoft Excel, Word, PowerPoint, etc.)
- Professional certifications, additional language knowledge, strong analytical and logical understanding
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