Airport Operations Coordinator

10 hours ago

Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Airport Ground Staff Job Overview

As an Airport Ground Staff, you will play a vital role in ensuring the smooth operation of airport processes and providing exceptional customer service to passengers.

  • This is a full-time hybrid role located in the region. The position involves assisting passengers with check-in procedures, baggage handling, and boarding.
  • The Customer Service Associate will also provide information about flight schedules, delays, and airport services, ensure compliance with safety regulations, and manage passenger inquiries and complaints.
Key Responsibilities:
  1. Assist passengers with check-in procedures, baggage handling, and boarding.
  2. Provide information about flight schedules, delays, and airport services.
  3. Ensure compliance with safety regulations.
  4. Manage passenger inquiries and complaints.
Requirements:
  • Excellent customer service and interpersonal skills.
  • Knowledge of airline operations and procedures.
  • Proficient in handling passenger data and managing check-in systems.
  • Strong problem-solving and conflict resolution skills.
  • Effective communication skills in English and local languages.
  • Ability to work in a fast-paced environment and handle stress efficiently.
  • Flexibility to work in shifts, including nights, weekends, and holidays.
  • Basic IT and computer skills.
  • Prior experience in airport operations or customer service is a plus.
  • High school diploma or equivalent required, Bachelor's degree preferred.

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