
Operations Manager
1 week ago
We are seeking a skilled Operations Team Leader to manage our team effectively, ensuring optimum resource utilization and delivering results that meet client satisfaction. As an experienced leader, you will be responsible for daily workflow management, schedule adherence, and effective operations management.
The ideal candidate will possess strong oral and written communication skills, problem-solving ability, and good networking skills across the organization. You should also have training skills to conduct process, refresher, and basic soft skills training.
Key responsibilities include:
- Managing daily workflows to ensure maximum capacity to project pools
- Ensuring schedule adherence for self and team members
- Effective operations management by overcoming daily hurdles of absenteeism, erratic workflows, and ad-hoc requests
- Constant communication with US offices through calls and emails
We offer a challenging and fast-paced team-oriented environment where you can develop and mentor team members through leadership and training. If you have experience in managing teams at BPO/KPO, we encourage you to apply.
Required Skills and QualificationsTo succeed in this role, you will need:
- Graduate or master's degree in any stream
- Strong oral and written English communication skills with problem-solving ability
- Good networking skills across the organization to get things done
- Training skills to conduct process, refresher, and basic soft skills training
- Ability to create a challenging, fast-paced team-oriented environment
A minimum of 5-7 years of work experience in managing teams at BPO/KPO is required. Knowledge of financial services and class action/mass tort is a plus. We value candidates who can interact confidently with US internal and external customers.
BenefitsWe offer a range of benefits, including:
- Competitive compensation package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
We are committed to supporting our employees' personal and professional growth. If you're a motivated and experienced leader, we encourage you to apply for this exciting opportunity.
Career ProgressionThis role offers opportunities for career progression, with potential to grow into senior leadership positions such as Senior Team Leader, Assistant Manager, or Operations Manager. If you're looking for a challenging and rewarding career, we invite you to join our team.
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