
Expert Benefits Administrator
12 hours ago
Job Overview:
">We are seeking a skilled Benefits Specialist to join our team. The ideal candidate will have 4-9 years of experience in Darwin technologies, with strong expertise in international benefits administration (non-US). They will be responsible for managing incidents, defects, and integrations within the Darwin benefits administration platform.
">Main Responsibilities:
">- Manage incidents and JIRA tickets related to benefits data issues and track them to closure.">
- Monitor integration failures and coordinate with vendors for resolution.">
- Support and own the Process Manager in Darwin box to mark payroll completion.">
- Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.">
Annual & Ad hoc Benefits Management:
">- Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).">
- Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.">
Reporting & Analysis:
">- Generate, analyze, and publish benefits reports with key statistics on a periodic basis.">
- Ensure accuracy and structured reporting to internal stakeholders and clients.">
Required Skills & Experience:
">- Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box.">
- Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements.">
- JIRA & Ticket Management: Experience in handling incident tracking tools.">
- Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite.">
- Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related issues.">
- Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors.">
- Experience in International Benefits (non US): Mandatory">
Preferred Qualifications:
">- Experience working on pilot processes and creating process documentation.">
- Prior experience in international (non-US) benefits administration.">
- 4-9 years of experience in international benefits and Darwin box">
Work Requirements:
">- 100% Work from Office, No remote option.">
- Flexible with Rotational Shifts 24x7 delivery model.">
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