Client Success Professional

17 hours ago


Solapur, Maharashtra, India beBeeClientSuccess Full time US$ 72,904 - US$ 85,952

About Our Opportunity

We are seeking a dedicated professional to drive client success and contribute to our company's growth.

Job Summary

This role involves providing exceptional client service, driving sales, and ensuring seamless client experience from initial inquiry to long-term relationship management. You will collaborate closely with internal teams to understand client needs, deliver tailored solutions, and enhance client satisfaction and retention.

Main Responsibilities:

  • Client Interaction & Support
    • Serve as the primary point of contact for clients, providing expert guidance and timely responses.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction.
    • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
  • Consultative Sales
    • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Building
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Insight & Reporting
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own Reporting and insights on client engagement, product performance, and market trends, as needed.

Requirements:

  • Bachelor's degree.
  • 2+ years of experience in a client-facing professional services environment.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.


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