Program Director for Student Success and Growth

7 days ago

Mumbai, Maharashtra, India IIDE - The Digital School Full time
About the Company

IIDE - The Digital School is a leading institution in digital education, dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions.

Job Description

We are seeking an experienced Program Director for Student Success and Growth to play a pivotal role in the complete supervision and monitoring of our flagship online programs. As a key member of our team, you will be responsible for ensuring the best student experience for all programs.

Key Responsibilities
  • Monitor program management teams on service and program delivery of all online programs.
  • Oversee the entire student journey, from onboarding and learning to graduation, ensuring a consistently positive and fulfilling experience for all students.
Escalation Management
  • Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes.
  • Delegate and supervise daily tasks among team members, steering them toward established milestones and the highest standards of student experience.
Team Management and Collaboration
  • Ensure delivery teams efficiently manage trainer schedules, achieving exceptional feedback scores.
  • Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.
  • Closely collaborate with the Director of Student Success to devise and implement training processes and strategies for seamless execution of programs/courses while ensuring minimal revenue leakage.
Process Improvement
  • Define clear deliverables, roles, and responsibilities for the program management team.
  • Research and implement process efficiencies leveraging automation to enhance student efficiency and trainer management.
Data Monitoring and Analysis
  • Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.
  • Conduct surveys to assess and enhance the overall student experience, refining and upholding exceptional standards.
  • Ensure key academic events like orientation and convocation are planned and executed well.
Additional Duties
  • Undertake any other reasonable duties within the broad scope of the position as requested by management.
Requirements
  • Minimum 8+ years of enthusiastic engagement in student-facing roles.
  • Proven leadership experience within ed-tech or student-centric environments.
  • Track record of inspiring and guiding teams of 10-15 individuals towards collective success and growth.
  • Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.
  • Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.
Estimated Salary: ₹1,500,000 per annumWork Location: Andheri, Mumbai (5 minutes from Railway Station)Working Hours: 100% Work from Office, Monday - Friday (1st and 3rd Saturdays are working; 2nd, 4th & 5th Saturdays are off)

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