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Digital Education Program Manager

1 month ago

Mumbai, Maharashtra, India IIDE - The Digital School Full time
About the Role

As a Digital Education Program Manager at IIDE - The Digital School, you will play a pivotal role in the complete supervision and monitoring of our flagship online programs. This role involves multi-stakeholder management and ensuring the best student experience for all programs.

Key Responsibilities
  • Monitor the program management team on service and program delivery of all online programs.
  • Oversee the complete student journey, from onboarding and learning to graduation, ensuring a consistently positive and fulfilling experience for all students.
Team Management and Collaboration
  • Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores.
  • Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.
  • Collaborate closely with the Director of Student Success to devise and implement training processes and strategies for seamless execution of programs/courses while ensuring minimal revenue leakage.
Data Monitoring and Analysis
  • Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.
  • Conduct surveys to assess and enhance the overall student experience, refining and upholding exceptional standards.
Additional Duties
  • Undertake any other reasonable duties within the broad scope of the position as requested by management.
Requirements

To be successful in this role, you should have:

  • Minimum of 8+ years of enthusiastic engagement in student-facing roles.
  • Proven leadership experience within ed-tech or student-centric environments.
  • Track record of inspiring and guiding teams of 10-15 individuals towards collective success and growth.
  • Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.
  • Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.

The estimated salary for this role is ₹1,200,000 - ₹1,500,000 per annum, depending on your location and experience.