Strategic Account Manager

1 week ago

Gurgaon, Haryana, India Shipsy Full time
About Shipsy

Shipsy is a Global SaaS company focused on the Logistics tech space. The Logistics industry is a multi-trillion dollar market, still largely run in a manual manner. Our technology platform helps Retailers, Logistics and Manufacturing companies gain end-to-end visibility of their shipments, reduce logistics costs, and enhance customer experience.

Our customers span across Middle East, India, and South East Asia, including enterprises like Reliance, Domino's, Gulf Marketing Group, UPS Gulf, DTDC Express, Zepto, Burger King, Landmark Group - Homecentre, More Retail, and many more.

We process over 3 million shipments a day, and about 10% of India's container trade is tracked on our platform.

Our Vision

We are backed by Global investors such as Peak XV Partner, Infoedge, A91 partners, and have raised ~$35mn till date. Our team is composed of excellent individuals from top institutes across the country, with experience in Big Data, Software Architecture, ML, AI, Robotics, Blockchain.

Job Description:Account Director

As a platform company powering businesses across multiple geographies, Shipsy processes millions of transactions per day and supports their operations with our platform, APIs, runs marketplace, and more. You would be the owner of growing this relationship with identified accounts to a larger scale in terms of Customer NPS, Revenue, and Business Success Metrics.

This would involve being a thought leader & problem solver for the customer, building strategy, coordinating with the product team as well as cross-functional teams to drive the projects centrally. You'll work directly with the leaders to solve business critical problems and be part of a group responsible for driving Shipsy's growth exponentially.

Key Responsibilities and Accountabilities:
  1. Working closely to land new opportunities with large global customers and build new relationships with their CXOs.
  2. Achieve revenue-related outcomes either through landing new opportunities or growing existing key accounts.
  3. Build thought leadership by bringing in-depth from an industry, product, and customer context standpoint.
  4. Bring back critical inputs to the product team that can contribute to the product roadmap to ensure we are constantly innovating in line with what our customers are asking for.
  5. Understand industry trends that could also contribute to the long-term product roadmap of the Shipsy product suite.
  6. Drive the P&L of all existing critical accounts.
  7. Manage a portfolio of accounts, and establish productive, professional, and profitable relationships with key personnel and CXOs in all large accounts.
  8. Identify and implement the processes, tools, resources, and data needed to drive the projects with defined KPIs and metrics.
  9. Continually innovate, develop, and suggest enhancements to the client management function such as new methods of analysis or other techniques.
  10. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
  11. Manage schedules with project resources and risk trackers within the time framework.
  12. Support clients through the implementation process by applying strong problem-solving, troubleshooting, and data management skills.
Role Requirements:
  • Good first principle thinker.
  • Excellent analytical skills to break down and solve complex problems.
  • Ability to collaborate cross-functionally.
  • BTech from a Tier 1 School.

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