ServiceNow Solutions Specialist

3 days ago

Aurangabad, Maharashtra, India beBeeServiceNow Full time ₹ 1,00,00,000 - ₹ 2,01,00,000
Job Description

We are seeking a skilled ServiceNow Application Developer to join our team. As a key member of our IT department, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our organization.

You will work closely with stakeholders to understand user stories and determine requirements. Your expertise in configuring and customizing ServiceNow applications will enable you to provide guidance on what is configuration vs customization, focusing on solutions that remain close to out-of-box functionality as possible.

In this role, you will design, develop, test, and implement ServiceNow applications, supporting the rollout of new applications and modules. You will also configure Application UIs and Workflows, demonstrating an understanding of application modules, including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.

Your technical skills will include creating custom reports and dashboards with supporting metrics and KPIs, adhering to best practices and prioritizing instance performance. You will collaborate with other ServiceNow administrators and developers to develop effectively, with a global focus.

Additional responsibilities include maintaining consistency in code alignment across instances and ensuring clean code in update sets. You will proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate. Ensuring configuration consistency across development, testing, and production environments will also be a key aspect of this role.

  • 6+ years of experience working in a design and development role for the ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Services and APIs.
  • IT and Security management best practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience in developing solutions in JavaScript and GlideRecord.
Preferred Skill Sets

Desired Certifications:

ITIL Foundations Certification

ServiceNow Developer Certification(s)

Essential Skills

- Conceptual skills

- Ability to articulate and document desired business outcomes

- Ability to remove ambiguity from requirements

- Service orientation with a focus on quality and customer satisfaction

- Unit and regression testing to strive for first-time right deployments

- Troubleshooting and diagnostics

- Communication skills (verbal and written)

Education Qualification

Bachelor's degree

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