Customer Experience Specialist

1 week ago


Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 7,50,000
Customer Experience Specialist

We are seeking a skilled Customer Experience Specialist to enhance our customer-facing operations.

Key Responsibilities:
  • Respond to customer inquiries via phone or email in a professional and courteous manner, ensuring timely and accurate resolutions.
  • Provide effective solutions to customer issues, escalating unresolved queries to internal teams as necessary, while maintaining accurate and up-to-date customer records.
  • Collaborate with cross-functional teams to improve the overall customer experience and optimize operational efficiency.
Requirements:
  • Strong communication and interpersonal skills with the ability to build rapport with customers, resolving conflicts through empathetic and solution-focused approaches.
  • Able to work effectively in a team environment, handling pressure situations while maintaining professionalism and composure.
  • Good problem-solving skills and a proactive attitude with a focus on delivering exceptional customer service, promoting a positive brand image.
  • Bachelor's degree in any field and 0-1 year of relevant customer service experience preferred but not required.

We offer a dynamic and supportive work environment that fosters growth and development. If you possess excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.



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