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Customer Service Representative

1 month ago

Jaipur, Rajasthan, India AccorHotel Full time

Job Summary:

We are seeking a highly skilled and customer-focused Guest Service Associate to join our team at AccorHotel. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities:

  • Table Management: Ensure all tables are set according to standards and procedures, and that the dining area is clean and tidy.
  • Food and Beverage Service: Deliver F&B services in accordance with departmental standards and procedures, ensuring all food and beverages are served promptly and to the correct temperature.
  • Guest Interaction: Greet all patrons warmly upon arrival, remember individual patrons' names and preferences, and extend personalized service throughout their dining experience.
  • Upselling and Cross-Selling: Promote food and beverage offers at every available opportunity to maximize sales revenue and enhance the guest experience.
  • Reporting and Compliance: Report any complaints, incidents, or irregularities to management, and ensure adherence to hotel food safety and hygiene standards (HACCP).

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
  • Teamwork and Adaptability: Willingness to work collaboratively as part of a team and adapt to changing situations.
  • Attention to Detail: Ability to maintain a high level of attention to detail in a fast-paced environment.

What We Offer:

  • Competitive Salary and Benefits: A comprehensive compensation package, including a competitive salary and benefits.
  • Opportunities for Growth and Development: A supportive and dynamic work environment that fosters growth and development.

Accommodation Type: Full-time