Customer Success Associate

6 days ago


Gurgaon, Haryana, India Saathi Full time

About Saathi

At Saathi, we believe that every customer interaction is an opportunity to build trust and drive sales growth. Our dynamic Contact Center team is comprised of results-driven professionals who thrive in fast-paced environments.

Job Description

We are seeking a Customer Success Associate to manage inbound and outbound calls, provide product information, resolve customer inquiries, and drive sales conversions.

Responsibilities

  • Deliver exceptional customer experiences through timely and effective issue resolution.
  • Meet and exceed monthly sales targets and KPIs.
  • Develop and maintain strong relationships with customers to identify new sales opportunities.
  • Collaborate with internal teams to ensure seamless execution of sales strategies.

Requirements

  • High school diploma or equivalent (bachelor's degree preferred).
  • Minimum 1-2 years of experience in a sales or customer service role (preferably in a contact center environment).
  • Proven track record of achieving sales targets.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and persuasion abilities.

Benefits

We offer:

  • Competitive salary.
  • Career growth opportunities and ongoing training.


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