Customer Success Associate
3 weeks ago
We provide a variety of talent acquisition services through our domain expertise established for decades that help our clients in IT and non IT industries find talent and improve skills.
The Role
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
Ideal Profile
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Customer Success or Helpdesk / Technical Support role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have excellent communication and interpersonal skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
What's on Offer?
- Join a market leader within Other Services
- A role that offers a breadth of learning opportunities
- Fantastic work culture
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