Customer Success Manager

6 days ago

Gurgaon, Haryana, India Real Time Data Services Full time
Responsibilities:Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals.Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retentionUse Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolutionContribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams.Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services.Required Skills:Bachelor's degree in business, engineering, or a related field.3+ years of experience in Customer Succes/ServiceExperience in working with the US/International customers and time zones.Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple termsStrong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions.Ability to work independently and as part of a team in a fast-paced, dynamic environment.Qualifications:Bachelor's degree (or equivalent) in computer science.5+ years of experience in Customer Success/ServiceAbout RTDS:Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony.
We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency.
Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.Our Mission:To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.Our Vision:Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.Our Brands:Ace Cloud: Ace Cloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises.
Its comprehensive suite of services includes:Public CloudPrivate CloudCloud GPUsKubernetesInfrastructure as a Service (Iaa S)AWS ServicesAce Cloud is working closely with AWS for the SMB and Startup verticals PAN India.
We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI.
With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients.
Learn more: https://acecloud.ai/Ace Cloud Hosting:Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies.
Its services include:Accounting/Tax Application Hosting,Managed Security ServicesManaged IT Services andHosted Virtual Desktop SolutionsLearn More: https://www.acecloudhosting.com/Key Highlights:Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employeesData Center Partners: 10+ data center partners located across the USA, UK, and IndiaStrategic Partnerships:Microsoft Direct Partner under the CSP Program.Intuit Authorized Commercial Hosting Provider.AWS Advanced Consulting Partner with Storage & SMB CompetenciesVMware Enterprise Partner for Infrastructure & Desktop Virtualization solutionsAccreditations and Memberships:ISO/IEC 27001:2022 CertifiedRegistered with NASSCOMMember of the Internet Telephony Services Providers' Association in the UK.Awards and Recognitions:Customer Service Department of the Year Stevie Award (2024)CPA Practice Advisor Readers' Choice Awards (2023)VMware Accelerating Cloud Provider Partner Award (2020)K2 Quality Award for Customer Satisfaction (2019)Great User Experience Award by Finances Online (2018)User Favourite Award by Accountex USA (2016)Contact InformationWebsite: https://www.myrealdata.in

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