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Printer Environment Manager
2 weeks ago
We are seeking an experienced Printer Support Specialist to join our team. The ideal candidate will have hands-on experience in desktop support and a passion for IT.
This role involves managing and supporting print environments, knowledge of printers, plotters, and printing from a mainframe, as well as software installation and upgrades activities.
The successful candidate will be responsible for troubleshooting issues related to printers, hardware, and print services on the server.
Key Responsibilities:
- Manage and support print environments.
- Knowledge of printers, plotters, and printing from a mainframe.
- Mainframe >> VPS >> VPSX.
- OCR - documents from Mainframe - hold the queue in Mainframe and release to fix print issues.
- Software installation and upgrades activities.
- Badge Authentication and badge issues.
- Print troubleshooting issues like driver installation, mapping of printers, print queues, and new printer requests.
- Hardware issues related to printers.
- Managing print services on the server.
- Patching activities on print servers and validations.
- Leading vendor calls.
- Health checks, weekly highlights, and monthly reports.
- P1, P2 tickets and handling MI's.
- RCA.
- SOPs creation and review.
- Enterprise print services monitoring and management using OMPlus and LRS VPSX for print job routing, auditing, and failover.
Skills Required:
- OMPlus- For centralized job control and monitoring.
- LRS VPSX – For output management and delivery.
- HP Web Jetadmin- for Device discovery, configuration, and firmware updates.
- Troubleshoot and resolve user print issues.
- Manage print drivers and firmware upgrades.
- OS knowledge (Windows Server/Unix server).
About Us:
We are a global leader in providing IT solutions and services. We specialize in offering top-tier support and managed services.
Our team is committed to delivering cutting-edge technology solutions to our clients worldwide.
